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Your Post-Purchase Journey Explained!

Are you an independent pharmacy owner seeking to improve your operations and stand out? Don’t hesitate any longer. A pharmacy robot can help you streamline your processes and save up time for more value-added tasks in your pharmacy. Once the decision is taken, have a look at what will happen in your pharmacy as concrete next steps.

Before and during installation

From the moment you finalize the sales agreement, a dedicated project manager becomes your guiding light. They will work closely with you, ensuring a seamless transition and introducing you to the installation team. A kick-off meeting allows you to understand your specific needs and assess the space requirements, setting the foundation for a successful installation, commissioning, and training process.

As disruptions can impact your business, you can continue operating during the installation and commissioning phase. An expert team will collaborate with you to minimise inconvenience, ensuring a smooth transition while keeping your pharmacy operational.

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Read also

Compelling reasons to opt for a BD Rowa pharmacy robot

Read time 5 minutes

After installation

After installation, your journey continues. Continuous support helps you succeed, so trainers will check in to ensure you maximise the system’s potential and address additional training needs.

In case of a problem, a dedicated customer contact team can resolve up to 60% of issues over the phone, providing prompt solutions*. Engineers are ready to visit your site if on-site assistance is necessary.

In addition, online learning provides you and your staff with interactive troubleshooting videos, learning materials, and training opportunities. Empower yourself and unleash the full potential of your robot.


*This number is calculated based on the BD Rowa customer base in the UK.


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