Everything Flowing Smoothly? – Improved Workflows in the Pharmacy Thanks to Focused Team Training
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Interview with Monika Walther, Kurfürsten Apotheke in Bremen
The Kurfürsten Apotheke in Bremen, Germany, has been working with an order picking system for a long time now already. An optimization audit was performed in order to ensure direct, professional training of new employees. Focused training sessions have made it possible to establish clear structures and integrate the new members of staff into the team even more efficiently.
Why did you decide on an optimization audit and how was it performed?
I had been aware of the potential for optimizing the workflows in the pharmacy and rendering them more stringent for some time, including with regard to our automated storage system. However, it is often difficult to find time in day-to-day business to gather the team around a table. In the scope of the audit, we took the time and our employees were given a comprehensive insight into all the working steps – including those of the other colleagues. This bolstered our team spirit immensely, and we are all motivated to keep the new workflows going within the team. It was clear to us that if we were going to take this route, we should do so correctly and immediately: my team was committed to implementing the measures directly.
Could you give us an example of this type of measure?
For example, at our consultant’s suggestion, we added an additional point of sale in our back office. This investment has already paid off, as we are now able to respond to customer inquiries considerably more quickly without disrupting other workflows in the pharmacy.
How did you find the audit?
Very professional. Our consultant worked excellently with my team and was absolutely on the same wavelength as us. The individual employees’ personal skills were also taken into consideration so as to allow everyone to be involved and contribute. We will definitely be staying in contact with her.
Monika Walther manages the Kurfürsten Apotheke pharmacy in Bremen’s Vahr district. The pharmacy is located in an area known for its many medical practices and, in addition to services in the pharmacy itself, also supplies retirement homes with automated pouch packaging, doctor’s surgeries with consultation requirements, and hospitals.
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